Got questions?
Where do I get a claim number?
Your insurance company will provide you with a claim number when you report your accident. Simply note it down and bring it with you when you come in to start the repair process. We'll take care of everything else from there!
Will the parts be ordered before I drop off my car for repair?
Absolutely! We typically order your vehicle's parts when we prepare the estimate and schedule your drop-off a few days later. However, if your vehicle is deemed unsafe to drive, we'll assist you in arranging a rental as quickly as possible. This process helps us ensure a faster turnaround time for your repair.
If my vehicle's frame is damaged is the car a total loss?
No, a car is considered a total loss only if the cost of repairs exceeds the vehicle's value as determined by your insurance company. Today, most vehicles feature unibody construction, where the frame and body are integrated into one piece. Our expert technicians, using advanced computer measuring systems, can restore your vehicle to its original factory specifications. If the frame is found to be too damaged to repair, we can replace the affected section, ensuring your car is fully restored to its pre-accident condition.
Can you match my car paint color?
Today's vehicles feature advanced, multi-layered factory paint finishes. We’ve invested in top-of-the-line paint systems and continuously upgrade our technology and equipment to ensure the highest quality results. Our team takes great pride in restoring each vehicle’s paint to perfectly match the original factory finish, making it the final touch in our meticulous restoration process.
Can I get other work done on my car while it is in the body shop?
Absolutely! Simply inform your advisor of any additional work you'd like completed, and they'll take care of arranging everything for you.
How long will the repairs to my vehicle take?
Your advisor can provide you with an estimated timeline for your vehicle's repairs. Be sure to reach out to them for the specific details regarding your vehicle.
Can I get a ride home when I drop off my car?
Absolutely! We’re happy to offer this service to ensure your experience is as convenient as possible. Our team is committed to making every visit a positive one. We also provide pickup and delivery services to make your experience even more effortless.
